FAQ

The most commonly asked questions that are put to us when we start a new contract

Domain names

What is a top level domain?

A top level domain is the last part of a domain name such as .uk, .com, .org etc. Wiki - top level domain

What is a subdomain?

A subdomain is a name prepended to the main domain name Wiki - subdomain. For example webimpressions is our main domain name, so anything.webimpressions.co.uk would be a subdomain of webimpressions.co.uk

How long does a domain name last?

Domain name registration lasts for 12 months. Web Impressions will, unless requested otherwise, automatically renew your domain name for you.

Can I have subdomain?

Yes we can set up subdomains for you. If this is specified during the design stage we will do this for free. Adding subdomains after the site has gone live requires various changes, for this there will be a small fee.

What characters can be used in a domain name?

All domain names must follow the same character rules. You can use letters (abc), numbers (123) and dashes/hyphens (---). Spaces are not allowed and the domain can't begin or end with a dash. You can also have multiple dashes right next to each other.

Can I change my domain name?

We advise that you get your domain name right from the outset. However, you can change you domain name and we will redirect your old domain name to your new one. You will need to keep your old domain name registered for some time so that any existing links to your website reach your new domain name.

I have received an email telling me that my domain name will expire if I don't pay. What should I do?

Ignore such emails, unless they are sent by Web Impressions they are scams. Web Impressions automatically renew your domain name on your behalf. If you are in doubt please contact us.

My Website

Can pages be added after the site is live?

Yes we can add extra pages to your website any anytime. We will change the website menus and website links so your visitors can access the new content.

Can pages or parts of my website be password protected

Yes. We can password protect single pages, page sections or whole areas of your website.

Can Web Impressions add content and update my site for me?

Yes. We provide a management service whereby we will add or change the content of your website at your request. All updates are usually made within 24 hours of receiving the request and the content to be added/changed.

Can I see who has visited my website?

Yes, there are two methods of doing this. We can add a utility called Matrixstats which will show comprehensive statistics of your site visits. Or we can setup Google Analytics to work with your website. Both of these options incur a small anual fee.

How do Web Impressions build websites?

Web Impressions use Eclipse IDE and Notepad++ to write the code, GIMP and Photo and Graphic Designer to create and process images and Sony Vegas to process video.

What if I do not like the draft website design?

Just let us know, tell us what you do not like and we will try and try again until we get it right. We only consider the work finished when you tell us that you are happy and that that website can go live. The last thing we want are unhappy clients.

What if I change my mind about the design when the website has gone live?

Hopefully you will not let it get that far. We consult with you every step of the way and if you tell us that the design is fine and that you are happy with it then we will believe you. Once you sign off the work by specifying that the site can go live, we consider the website finished. If you change your mind after the site is live we will make small changes free of charge. If a major redesign is required then I am afraid we are not going to be able to do this for free.

Email

How big are my free email boxes?

The free email boxes are upto 100Mb in size. Once this limit is reached, emails will be rejected by the mail server.

How many free email addresses can I have?

Upto 20 free email addresses are provided with every hosting account

Can my email be forwarded to other email addresses?

Yes any email accounts hosted by us can have the emails forwarded to any number of other email addresses.

Can I have a bigger mailbox?

Yes but sadly not for free. We provide more professional and business oriented email accounts with capacities of upto 50Gb. These start with a 2Gb mail box for £15.00 per year.

What is the maximum size for email attachments?

The maximum size of attachments for the free email accounts is 10Mb, 15Mb for an advanced mailbox and 50Mb for a Microsoft Exchange mailbox.

Web Impressions